Most items are immediately available. Occasionally, a particular item may be out of stock and delay shipment. When this happens we will use the following procedure.

1. If an order contains multiple items, we will make a partial shipment.

2. Orders will be filled by receiving items from an alternate warehouse whenever possible. This typically adds 4 to 5 days to order completion.

3. We will notify the customer via e-mail of the situation, including the following information:

   • Description of the out-of-stock item.

   • Estimated time for the item to be restocked or shipped from an alternate warehouse.

   • If an item is not available from another warehouse, alternative sizes, colors, or styles will be listed as substitutes.

   • The customer will be given the option of receiving a refund for the out-of-stock item.

4. If an e-mail response is not received within 72 hours, the following procedure will take place:

   • If the item is expected within 2 weeks, the order will remain active until it is received.

   • If an item is not expected within 2 weeks, a refund will be processed for that item and its shipping allocation.

   • The customer will be notified via e-mail of the order status and actions taken.